Customer Affairs Consultant (Technical) - Singapore

Company Name:

Perpetual Help Management Services Pte Ltd

Position Type:

Part-time

Experience:

2

Job Description 

• To assist customers with their technical inquiries through email, letters, faxes and paper escalations from other departments within the stipulated Key Performance Indicators (KPIs)

• To work with inter-departments to assist customers in resolving service and/or technical related problems

• To provide customers with solutions or alternatives that will ensure customers’ satisfaction without compromising business standards and practices

• To ensure performance meet stipulated KPIs at all times while delivering a consistent quality of service

• To provide feedback on customer issues, process and procedure issues for further improvement

• To support incoming calls from the call centre whenever necessary

• To support ad-hoc projects

Job Requirements

• GCE ‘A’ / ‘O’ Levels with minimum 2 years experience in service industry

• Diploma from an accredited tertiary institution, preferably with 1 year related experience in the service industry

• Effectively bilingual in English and one other language (Mandarin, Malay, Tamil)

• Good to excellent English writing and comprehension skills

• Must be able to communicate effectively through written correspondence

• Creative, resourceful and possess a flair for writing

• Customer focused with a strong analytical problem-solving mind and an eye for details

• Able to work on weekends and public holidays

Singaporean citizens or holders of relevant residence status may apply.

Interested candidates are invited to send their detailed resumes, stating current & expected salary to: phms_recruitment@deperpetual.com    

 We regret that only shortlisted candidates will be notified.

(Lic: 10C3042)