I have this book to sell : Quality Without Tears: The Art of Hassle-Free Management
Author: Philip B. Crosby
It teaches you how to define the situation, to put a temporary solution and identify the root causes followed by the permanent solution and evaluate the result after follow up, all to eliminate Non-Conformances.
It teaches you what is Quality and prevention.
Check out :
Selling for $20.(neg) Self collect at Bedok
interested pls Contact:
mobile: 9851 7083